Last updated: August 1, 2026. This policy applies to orders placed directly on Optisalt.us.
30-day return window
You may request a return within 30 calendar days after delivery. To be eligible, a supplement must be unopened, unused, in its original sealed packaging, and in resalable condition. Opened or used ingestible products cannot be returned for safety reasons unless the item was damaged, defective, or incorrect when delivered.
How to start a return
- Email consultant@optisalt.us before sending anything back.
- Include your order number, item name, reason for the return, and photos when the product is damaged or incorrect.
- Wait for return authorization and the return mailing instructions.
- Mail the approved return with tracking. Unapproved returns may delay processing.
Return shipping and fees
Optisalt pays return shipping for a damaged, defective, or incorrect item. For buyer’s-remorse returns, including a change of mind or an accidental order, the customer pays return shipping. We do not charge a restocking fee. Original shipping charges are not refundable unless the return resulted from our error.
Refunds
We inspect approved returns after receipt. Eligible refunds are issued to the original payment method within 5-7 business days after inspection. Your bank or card provider may need additional time to post the credit. We will email you when the refund is processed.
Damaged, incorrect, or missing orders
Contact us promptly after delivery and provide the order number and clear photos of the package and item. Keep all packaging until support gives instructions. For a confirmed delivery problem caused by us or the carrier, we will offer an appropriate replacement or refund.
Cancellations
Contact us immediately if you need to cancel. We can cancel an order only before it enters fulfillment. After shipment, the standard return terms apply.
Contact
Email consultant@optisalt.us, call +1 650-960-5021, or write to Optisalt, 3148 Marsala Drive, Pittsburg, CA 94565, USA.