Return Policy

If you have a question about an Optisalt order, contact us at consultant@optisalt.us with your name, order number, and a short description of the issue.

Returns and Support

Return eligibility can depend on the product condition, order status, and applicable marketplace or payment rules. Please contact us before sending any product back so we can review your request and provide the correct instructions.

Damaged or Incorrect Orders

If an item arrives damaged or does not match your order, contact us as soon as possible and include your order number and photos of the package or product when relevant.

Refund Timing

Approved refunds are processed back to the original payment method. Processing time may vary depending on the payment provider.